At Leo Techno Solutions, we are committed to providing high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy to understand your options and rights.

1. Eligibility for Refunds
You may be eligible for a refund if:

• The product is defective or damaged upon arrival.
• You received the wrong item.
• You request a refund within 30 days of receiving your order.

2. Non-Refundable Items
Please note that certain items are non-refundable, including:

• Opened software or ink cartridges
• Customized or personalized products
• Items that are returned without original packaging

3. Return Process
To initiate a return, please follow these steps:

• Contact Us: Visit our Contact Us page to request a return authorization. Include your order number and reason for the return.
• Pack the Item: Return the item in its original packaging, including all accessories, manuals, and documentation.
• Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days and applied to your original payment method.

5. Exchanges
If you need to exchange a defective or incorrect item, please follow the same return process above. Once we receive your returned item, we will send you the correct item at no additional charge.

6. Contact Us
If you have any questions or need assistance regarding our refund policy, please visit our Contact Us page.

Thank you for choosing Leo Techno Solutions! We appreciate your business and are here to ensure you’re satisfied with your purchase.